All blood tests are processed by Eurofins County Pathology Ltd, an ISO 15189 UKAS accredited laboratory. As per ISO regulations, all blood samples must be in a condition that makes the preparation of reports/analyses or the production of ordered products possible without difficulty.
It is essential you follow the instructions, to help ensure your sample meets the ISO standards to perform a full and accurate test.
Watch the video below and follow the advice given, and in the instructions provided with the kit.
This is also linked from the printed instructions, test emails and from the test page.
Practitioners, please ensure you recommend this resource to your clients.
Occasionally a sample will not be viable for testing and will fail. Key reasons for failure are that the blood has clotted, clumped, or become haemolysed (when red blood cells are damaged or destroyed). This usually happens while incorrectly forcing the blood out while collecting the sample.
If your test fails due to a clotted, clumped, or haemolysed sample, we will provide 1 test kit free of charge to repeat the test. It is important to re-read the test kit instructions carefully, and re-watch the instructional video, to prevent another failed blood sample. Only 1 free replacement kit can be provided.
If a second submitted sample also fails, we advise that you carry out a professional blood draw with our phlebotomy service (see below). Please note, different markers have different sensitivities to haemolysis. It is therefore possible to receive a test report that has failed results for some markers, and results provided for others. In this instance, we will review on a case-by-case basis.
If you found collecting your first sample difficult or would prefer not to use the fingerprick test, we strongly recommend you use our partner, GC Biosciences, to arrange a professional blood draw.
There is additional cost (usually between £40 to £70 dependent on local availability), but this ensures a successful repeat sample. Please email practitioners@healthpath.com to arrange this.
Tests may fail for other reasons, which are listed below. In these instances, you will be charged £20.00 to repeat the test, which includes the laboratory re-test fee, a replacement kit and postage.
Healthpath Pro is not responsible for the failure of samples, or for samples that are lost, damaged, or delayed in transit.
If you purchase multiple blood tests, you are required to submit a blood sample for each test.
All our fingerprick blood tests are recommended for age 18 years + only. We cannot accept responsibility for failed tests on customers under 18 years of age. No replacement kits or refunds will be provided. For clients under 18 years of age, we advise that blood draws are taken by our partner, GC Biosciences or a medical professional, at an additional cost.
